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Silly question? No problem. Confused about a bonus? We can help.
DigitalWin customer service is trained to make your gaming experience as carefree as possible. We're committed to resolving all support needs in a timely and professional manner. Give us a call or send a quick email and our friendly team will have you ready to enjoy everything DigitalWin has to offer.
Phone: 1-800-000-0000
Fax: 1-800-000-0000
E-mail: [email protected]
How to get started?
Setting up an account is easy. Once you open an account here, you can deposit money and start playing instantly in our casino or bet on your favorite sports! You can also play our games for free without creating an account by using “Practice Mode.”
How do deposit bonuses / Free Money work?
Since we offer different types of deposit bonuses, we encourage you to read the details of each initial or reload bonus you’d like to accept to better understand their associated conditions and rollover requirements. All bonus information is available on our Promotions page.
In the sportsbook and casino, the bonus dollars (FREE MONEY) and principal balance (REAL MONEY) are used at a 1:1 ratio until the bonus dollars are gone. A $20 sports wager will be made up of $10 of real money and $10 of free money. If you only have $5 remaining in your free money balance, then the $20 wager would include $15 of real money and $5 of free money.
Free Money cannot be withdrawn from your account. As you play any of our games, your Free Money balance will be used in tandem with your real money at a ratio determined by the casino and sportsbook management. Please consult the bonus section of the site for rules regarding free money or contact [email protected].
Please note that all bonuses and the rules of play for the free money are offered at the discretion of the casino management and bonuses and rules may change periodically. Bonuses can be earned when you make a deposit, through redeeming your Club Cash points, or by spinning the Big Wheel 'O' Free Money.
* Free Money may not be available for use in all casino games at management's discretion. * Note: when using a promo code to claim a bonus, it must be entered before the deposit is made. They can be entered in the Cashier section, by clicking the ‘Bonuses’ link, then ‘Redeem Promo Code’.
*Deposit options are temporarily unavailable until your Withdrawal Request has been processed.. To save time and avoid unnecessary deposit fees, players were given the option to cancel or modify the amount of their outstanding Withdrawal Request in order to instantly fund their account.
How do the rollover requirements work?
There is a rollover requirement attached to the initial and reload deposit bonuses. Before you can withdraw any winnings, you need to wager the deposited amount + the bonus amount and multiply that total number by the rollover number assigned to that bonus offer. For example, our reload bonus offer of 10% the rollover is 5x in sportsbook and/or 25x in Casino. You can combine play in both areas to meet rollover.
Let’s say you deposit $100, for which you receive $10 bonus, for total of $110 with which to play. Using our sportsbook rollover 5x ratio, you would need to make $110 x 5 = $550 in wagers before requesting a withdrawal.
If you would like to opt-out of any rollover requirements, please contact our customer support team before making your first wager so that your bonus dollars can be removed. You can call our toll-free line at: 1-800-000-0000. You can also call us anytime to get an instant update on your rollover count.
How old do I need to be to play?
You must be at least 18 years of age. In some jurisdiction, you might need to be older. You must abide by the applicable laws in your area. If you are not of legal age you can practice and participate in all games where real money is not involved.
Is online gambling legal?
Gambling online for real money is legal in most countries. However, some countries do not allow online gambling. You must abide by the applicable laws in your jurisdiction or area. In order to play for real money, you must first read and agree with our Terms and Conditions.
Is your company licensed to operate gambling software?
DigitalWin is legally licensed to operate by the government of Curacao.
Are my winnings subject to taxes?
It is the players responsibility to find out what the tax implications are in their jurisdiction. Every country has unique tax laws and it is up to you, the player, to pay taxes on your winnings as applicable.
How do I bookmark the DigitalWin website?
Bookmarks or favorites are a great way to save a list of your top websites in one easily accessible place. Using Chrome, Internet Explorer or Firefox? Just press Ctrl+D to create a bookmark for DigitalWin and get one-click access to your favorite sports and games. Safari users on a Mac can hit ⌘+D
and the Add to Home Screen.
and tap on Add to Home Screen.